Product
Are your products tested on animals?
We will never test products on animals. When we develop new products we test them on ourselves and friends.
Are your products vegan?
We don't want to use animal ingredients but sometimes we use a little beeswax because there is not always a vegan alternative with equal characteristics and quality.
Hey, your deodorants don't run when it's warm, how come?
We wanted to create effective deodorants that didn't run when we have nice warm weather so we tested for months in our lab. We formulated them with the best natural ingredients in such a way they stay consistent of structure up to temperatures of 40°C.
We live in a moderate temperature country, how do we get your cream deodorant and zinc sunscreen out of the tin?
No worries, it is very easy. Even in cold temperatures our cream deodorants and zinc sunscreens are easy to get out. They stay soft and velvety smooth.
How do I return my product?
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How do I care for my product?
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Do you offer extended warranties?
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Are your products palm oil free?
YES, our products are 100% palm oil free.
How do I know if I have allergies to your products?
If you know you are sensitive to certain ingredients like nuts and essential oils, please read the ingredients list on the product and perform a skin test first.
Shipping
What are your delivery times?
Most of the times we ship on the same day during working days when we receive orders till 3pm. (Monday - Friday)
Orders coming in during the weekends and on holidays will be shipped next working day.
How much will shipping cost?
Please read the Shipping Policy page where we have all shipping rates available.
Can you provide worldwide shipping?
We ship to almost all parts of the world. Please read the Shipping Policy page for more information.
Do you offer free shipping?
YES, we offer free shipping. Please see the Shipping Rates and Policies page for detailed information
How about international duties and taxes?
The customer is responsible for customs duties and taxes. These varies by country. If you live in the EU you don't have to pay customs duties and taxes.
My Order
How can I cancel my order?
Send us an email and please read the Return Policy page for all information regarding this matter.
What if I receive the wrong product?
When you receive the wrong product send us an e-mail or give us a call and we will send you the correct product.
Do you offer exchanges for faulty items?
We don't have faulty items. We hand make all products ourselves and check every item before we ship. But in case it happens or the product is damaged during shipping we will replace it.
