Product
Zijn jullie producten getest op dieren?
We will never test products on animals. When we develop new products we test them on ourselves and friends.
Zijn jullie producten veganistisch?
We don't want to use animal ingredients but sometimes we use a little beeswax because there is not always a vegan alternative with equal characteristics and quality.
Hé, jullie deodorants worden niet dun als het warm is, hoe komt dat?
We wanted to create effective deodorants that didn't run when we have nice warm weather so we tested for months in our lab. We formulated them with the best natural ingredients in such a way they stay consistent of structure up to temperatures of 40°C.
We leven in een land met een gematigde temperatuur, hoe krijgen we je crème deodorant en zink zonnebrandcrème uit het blikje?
No worries, it is very easy. Even in cold temperatures our cream deodorants and zinc sunscreens are easy to get out. They stay soft and velvety smooth.
Hoe kan ik mijn product retourneren?
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Hoe verzorg ik mijn product?
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Do you offer extended warranties?
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Zijn jullie producten palmolie vrij?
YES, our products are 100% palm oil free.
Hoe weet ik of ik allergieën heb voor jullie producten?
If you know you are sensitive to certain ingredients like nuts and essential oils, please read the ingredients list on the product and perform a skin test first.
Verzending
Wat zijn jullie levertijden?
Most of the times we ship on the same day during working days when we receive orders till 3pm. (Monday - Friday)
Orders coming in during the weekends and on holidays will be shipped next working day.
Hoeveel zijn de verzendkosten?
Please read the Shipping Policy page where we have all shipping rates available.
Verzenden jullie wereldwijd?
We ship to almost all parts of the world. Please read the Shipping Policy page for more information.
Bieden jullie gratis verzending aan?
YES, we offer free shipping. Please see the Shipping Rates and Policies page for detailed information
Hoe zit het met internationale heffingen en belastingen?
The customer is responsible for customs duties and taxes. These varies by country. If you live in the EU you don't have to pay customs duties and taxes.
Mijn bestelling
Hoe kan ik mijn bestelling annuleren?
Send us an email and please read the Return Policy page for all information regarding this matter.
Wat als ik het verkeerde product ontvang?
When you receive the wrong product send us an e-mail or give us a call and we will send you the correct product.
Ruilen jullie defecte artikelen?
We don't have faulty items. We hand make all products ourselves and check every item before we ship. But in case it happens or the product is damaged during shipping we will replace it.
